NCDIT - System Administrator- Mid Level

Desktop SupportThis is an onsite position. NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.Job DescriptionSupport customers using good customer service skills including the ability to communicate with both technical and non-technical customers.Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams.Experienced in imaging and provisioning new equipment hardware & provide to customer.Experienced in supporting mobile devices.Experienced with supporting Apple devices.Use strong organizational skills to track onboarding & shipping activities based on customer requests.Follow asset management processes to ensure proper customer billing.Document work activities in ServiceNow.Testing Intune processes for Tier 3 team & providing feedback.Test upgrades and software changes.Install software following security & internal processes.Troubleshoot customer issues.Provide instruction while troubleshooting for remote customers.Assist with developing team processes & knowledge base.Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust.Work with vendors on warranty cases.Collaborate with internal teams on technical issues.Work on special projects as needed.Skill - Required / Desired - Amount - of ExperienceSupport customers using good customer service skills including the ability to communicate to both technical and non-technical customers - Required - 3 YearsUtilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams - Required - 3 YearsImage or provision new equipment hardware & provide to customer - Required - 3 YearsExperienced in supporting mobile devices - Required - 3 YearsExperienced with supporting Apple devices - Required - 3 YearsUse strong organizational skills to track onboarding & shipping activities based on customer requests. - Required - 3 YearsFollow asset management processes to ensure proper customer billing - Required - 3 YearsDocument work activities in ServiceNow - Required - 3 YearsTesting Intune processes for Tier 3 team & providing feedback - Required - 3 YearsInstall software following security & internal processes - Required - 3 YearsTroubleshoot customer issues - RequiredProvide instruction while troubleshooting for remote customers - RequiredBasic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust - Required - 2 YearsWork with vendors on warranty cases - RequiredWork on special projects as needed - RequiredAbout Us: InterSources IncInterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.