Customer Service Representative

Job Title: Customer Service Representative

Employment Type: Full-Time - Temp to Hire

Schedule: Monday – Friday, 8-5pm

Compensation: $22.50

About the Company

A global leader in premium home products, our client is one of the most respected and innovative manufacturers in the window coverings industry. With over 50 years of unwavering commitment to quality and craftsmanship, the company has become the top choice for homeowners seeking superior design, durability, and service. As the organization continues to grow, they are seeking a Customer Service Representative to join their dynamic team.

Key Responsibilities

• Respond promptly to customer inquiries via phone and email, providing updates on order and shipment status.
• Track shipments through internal systems and carrier websites; work cross-functionally to resolve delays or issues.
• Provide customers with detailed product information and assistance with order platforms and specifications.
• Support and manage Return Goods Authorizations (RGAs) with accuracy and timeliness.
• Serve as a liaison between customers, internal teams, and shipping providers to address shipment-related concerns.
• Communicate effectively with both internal stakeholders and external contacts, including international partners.
• Maintain detailed records by entering accurate notes in the order system and escalating issues when necessary.
• Adhere strictly to established Standard Operating Procedures (SOPs) and daily task guidelines.

Qualifications

• Strong verbal and written communication skills.
• High attention to detail and accuracy in data entry and customer communication.
• Solid problem-solving ability with a proactive approach to resolution.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with phone systems and customer service software is a plus.
• Professional demeanor with the ability to remain calm under pressure.