Application Support Engineer

Hybrid 4 days onsite in either Pittsburgh, PA or Lake Mary, FL

Our client seeks a Vice President, Application Support Engineer to provide Level 2 production support and Level 3 development support for a Depositary Receipts platform. The role requires strong SQL and Java skills, with the ability to troubleshoot across application, database, and infrastructure layers. The engineer will participate in on-call rotation, resolve incidents, drive root cause analysis, and contribute to enhancements and automation. Experience with cloud monitoring, Splunk, Python scripting, and AI-assisted development tools such as GitHub Copilot is preferred. Two shift options are available: 7:00 AM - 4:00 PM or 12:00 PM - 8:00 PM. The team values proactive collaboration and continuous improvement in support processes.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $75.00 to $85.00/hr. w2

JN -

Responsibilities

Provide Level 2 production support and Level 3 development support for Java-based applications.

Diagnose and resolve incidents, perform root cause analysis, and implement permanent fixes.

Monitor application and database performance, identify bottlenecks, and execute maintenance tasks.

Collaborate with development, infrastructure, and stakeholder teams to resolve complex issues.

Create and maintain runbooks, troubleshooting guides, and incident documentation.

Leverage SQL to write complex queries, analyze data, and troubleshoot issues across systems.

Use monitoring and troubleshooting tools including cloud monitoring platforms and Splunk.

Contribute to code fixes and enhancements in Java and support new development as needed.

Automate repetitive tasks using scripting, preferably Python and shell.

Participate in an on-call rotation and support a production environment.

Drive continuous improvement of operational support and customer experience.

Apply DevOps and SRE practices for reliability, scalability, performance, and security.

Understand end-to-end application and data flows across integrated systems.

Engage with AI-assisted development tools such as GitHub Copilot to improve efficiency.

Experience Requirements

8-10 years of related experience, preferably in financial services.

Strong SQL expertise including performance tuning, deadlock analysis, and execution plans in SQL Server.

Hands-on Java experience with ability to read, debug, and enhance code.

Experience with monitoring tools including Splunk and cloud monitoring platforms.

Familiarity with Angular, Kafka, and CI/CD, plus tools such as AWS, S3, Ansible, Docker, Linux, Azure, AppDynamics.

Proficiency with Agile, DevOps, and Site Reliability Engineering concepts.

Experience with Unix/Linux, shell scripting, job scheduling, and application servers such as Tomcat.

Analytical problem-solving skills with meticulous attention to logs, code, and database metrics.

Effective written and verbal communication with cross-functional teams.

Ability to work in a fast-paced environment and adapt to changing priorities and technologies.

Interest in AI tools and configuration of AI agents, including prompts for Copilot.

Education Requirements

Bachelor’s degree in computer science or related discipline, or equivalent work experience. Advanced degree preferred.