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WATI

Fresno / Global

IT Technician

Job Description

IT Technician (Onsite)Fresno, CA6-8 monthsRequired Skills:Knowledge of computers and Microsoft softwareAbility to troubleshoot IT issues and phone issuesAbility to work independently with minimal supervisionDuties will include:Monitor our PD Help Desk email box. This email is for department staff to report or request assistance with any IT issues and phone issues.Troubleshoot IT issues for staff and submit a ticket to Client if necessary.Follow-up on tickets to County ISD-IT to make sure they get completed.Assist with password resets on our case management system.Occasionally help staff with software questions. i.e.: Microsoft Word, Excel, and PowerPointMove IT equipment when staff moves.Keep track of inventory and update laptops.
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