ServiceNow Platform Administrator

Primary purpose: Keep the platform stable, secure, well-governed, and release-ready.Key responsibilities

Administer users, groups, roles, and access

Manage update sets, release calendar, and deployment controls

Coordinate clones, patches, upgrade readiness, and regression cycles

Monitor instance health, performance, and configuration hygiene

Maintain system properties, notifications, scheduled jobs, and technical documentation

Coordinate with infrastructure/security teams on platform controls

Required skills Strong ServiceNow administration experience

Release and environment management

Security role and access governance

Incident/defect triage

Strong documentation discipline

The ideal candidate would also have skills as a technical lead and developer to include; Key responsibilities

Design and build medium/high-complexity platform changes

Lead workflow/flow design, form logic, and app enhancements

Set coding/configuration standards

Review technical solutions before deployment

Support complex defects and root-cause analysis

Build and maintain forms, flows, catalog items, notifications, and dashboards

Support departmental workflow enhancements

Resolve production defects and service requests

Develop minor integrations and configuration changes

Support testing and deployment validation

Run intake sessions with departments

Document requirements, user stories, acceptance criteria, and process maps

Facilitate prioritization with business and platform leadership

Coordinate UAT, business sign-off, and release readiness

Maintain training aids, SOPs, and knowledge documentation

Required skills

Strong ServiceNow development background

Flow Designer, scripting, integrations, and scoped app experience

Technical design discipline and Testing and code review practices

ServiceNow configuration and development and Service catalog/request fulfillment logic

Workflow/process automation

Reporting/dashboard support

Strong requirements gathering and process mapping

Service management/process improvement background

UAT coordination

Documentation and communication skills

Ability to work across technical and business teams

Ability to translate business requirements into platform solutions