Engineer, Technical Product Support

Technical Product Support (TPS) Engineer at ASM , you’ll be at the forefront of innovation—partnering directly with customers and engineering teams to bring cutting‑edge products from development into high‑volume manufacturing. You’ll become a system-level expert on new products, playing a critical role in design, testing, and early customer adoption. This is a highly hands‑on, customer‑facing role ideal for engineers who love solving complex problems, working with new technology, and seeing their work come to life in real fabs around the world. Domestic and international travel (25-75%) is expected and varies by product lifecycle.

What You’ll Do

Collaborate closely with Hardware, Electrical, Controls, Process, and Software Engineering teams to become the system-level expert on newly developed products

Influence product design by representing the voice of the customer , including design-for-service, design-for-manufacturability, and preventive maintenance considerations

Own the first build and test of new products in the development lab, providing real-time feedback, identifying issues, and recommending solutions

Develop and document best-known methods for service, preventive maintenance, and corrective maintenance

Lead First-in-Fab (Alpha and Beta) customer deployments , including fab readiness, installation, startup, and production qualification

Drive resolution of customer issues during Alpha and Beta phases, acting as the primary technical owner for new product performance in the field

Produce detailed reporting on field issues to support continuous product improvement

Define critical spare parts lists and ensure initial stocking levels are ready for new product launches

What You Bring

Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, or Chemical Engineering

Hands‑on experience (academic or professional) with hardware systems

Strong technical troubleshooting and problem‑solving skills

High curiosity, motivation, and enthusiasm for learning new technologies

A passion for working with new products , testing them, and becoming a true system-level expert

Coursework or interest in Arduino or open-source electronic prototyping platforms is a plus

Willingness and ability to travel 25-75% domestically and internationally

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

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