Shift Supervisor

Responsibilities

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics and ensure efficient daily store operations
• Ensure regulatory compliance while delivering exceptional customer experience
• Perform key-holding supervisor duties related to opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations
• Review, communicate, and ensure compliance with company SOPs and communicate changes to employees
• Provide coaching, training, and development focused on company service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Requirements

• High School Diploma required
• Prior management experience, preferably in retail and/or customer service area is a plus
• Prior cash handling experience required
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff
• Ability to uphold a strict level of confidentiality and discretion
• Conversational English required to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and utilize telecommunication devices
• Ability to interact with customers and team members respectfully and politely
• Valid driver's license required for delivery locations only
• Must pass an MVR background check for delivery locations only
• Must pass level 1 and level 2 background checks
• Must be at least 21 years of age
• Ability to function independently and work effectively with residents, personnel, and support agencies
• Ability to relate to and work with patrons of different ages and abilities, including patrons experiencing emotional distress or displaying a hostile attitude
• Ability to move/traverse throughout the entire facility, including tight spaces
• Ability to accurately communicate and exchange sensitive information and ideas, observe/inspect details at varying ranges, and operate computing devices
• Ability to manipulate objects of varying sizes and weights; push/pull, lift/carry, and position objects up to 50 lbs.; ascend/descend stool, ladder, and steps; crouch, stoop, kneel, crawl
• Visual and auditory acuity with or without job aids
• Ability to occasionally remain seated

Core Competencies

Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations and company standards while delivering exceptional customer service. Capable of training and developing staff, managing inventory, and maintaining professional relationships with business partners.

Highest-signal resume keywords

• Retail Management Experience
• Customer Service Excellence
• Regulatory Compliance
• Cash Handling Experience
• Interpersonal Communication Skills

ATS Optimization Keywords

Hard Skills

• Inventory Management
• Key-Holding Supervisor Duties
• Visual Merchandising
• SOP Compliance
• Basic Supervision of Staff

Soft Skills

• Strong Interpersonal Skills
• Professionalism
• Ability to Handle Escalations
• Confidentiality and Discretion
• Respectful Customer Interaction

Certifications & Qualifications

• High School Diploma
• Valid Driver's License

Industry Keywords

• Retail Operations
• Customer Experience
• State-Specific Regulations
• Coaching and Training
• Background Checks