Administrative and Sales Support Specialist

Administrative Specialist

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process.

The Administrative Specialist serves as the first point of contact for visitors, providing a welcoming and professional experience while also performing a variety of administrative and clerical duties to support the daily call center operations. Primary duties include but are not limited to:

• Greets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts them to the appropriate location.
• Receives and distributes mail, documents, packages, and courier deliveries.
• Provides general administrative and clerical support to call center management and team members.
• Maintains records and organizes both physical and electronic filing systems.
• Assists with employee record keeping and timesheet reviews.
• Compiles and prepares reports and other operational data.
• Maintains office supplies inventory and places orders as necessary.
• Performs other duties as assigned.

Skills & Requirements:

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Minimum 2 years of administrative experience; prior experience in a call center or insurance-related environment is a plus.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent organizational and time management skills.
• Outstanding interpersonal and communication abilities.
• Ability to manage confidential information responsibly.
• Flexible and adaptable to shifting priorities and demands.

Supervisory Responsibilities: N/A

Physical & Mental Demands: The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
• Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Starting salary range: $17.00 per hour

Job Specifics:

• In Office (Irving, TX)
• Full-Time (M-F, 8am-5pm), hours may vary depending on business needs

Travel Required: N/A

Why Choose Alacrity:

• Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid time off to include vacation time and sick time
• Paid Holidays

Affirmative Action/EEO Statement: Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.