Customer Support Specialist

Customer Support Specialist The George E. Booth Co., LLC is a locally owned and operated industrial automation sales company looking to hire their next full-time Customer Support Specialist. The George E. Booth Co., LLC is a major distributor of process instrumentation products and valves, and related services to customers in Illinois, Indiana, Kentucky, Ohio, and Tennessee. Check out our website at www.gebooth.com to learn more about our company values, industries, and products. We are looking for our next full-time Customer Support Specialist. Are you a customer-focused professional with a talent for project coordination and administrative excellence? Join our dynamic team as a Customer Support Specialist and become the vital link between our clients and our Technical Sales Engineers. About the Role As our Customer Support Specialist, you'll be the cornerstone of customer satisfaction. Your role will bridge the gap between our sales department, clients, and vendors, ensuring seamless project execution from inception to completion. Your attention to detail and customer service skills will be crucial in managing project orders, coordinating and maintaining momentum. Key Responsibilities: Provide detailed and dedicated support Process and manage customer project orders with precision and efficiency Coordinate with vendors to secure project-specific quotes and materials Maintain accurate project and customer data in Salesforce/P21 systems Expedite orders and manage invoices to ensure timely project delivery Assist in setting up new accounts and onboarding new customers Collaborate with the team to meet milestones and customer expectations The Ideal Candidate: 1-3 years of experience in customer support, project coordination, or administrative roles Strong proficiency in Microsoft Office Suite and customer relationship management tools Ability to quickly adapt to new software and customer service technologies Exceptional attention to detail and a customer-centric approach Excellent communication and problem-solving skills Team player with a focus on customer satisfaction and success Preferred Qualifications: Continued education in customer service, business administration, or related fields Experience with Salesforce, ERP systems, and project management software Familiarity with detailed tracking processes and customer support Work Environment and Hours: Full-time position (Monday-Friday, 8:00 a.m. to 5:00 p.m.) Standard office setting with occasional customer site visit Why Join Our Team? Collaborative environment focused on customer satisfaction and sales success Opportunity to develop your skills in support and customer service Growth opportunities Full benefits package starting on day one, competitive compensation, PTO and matching 401(k).