Customer Service Representative

Summary

Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies while also helping to maximize sales and maintain asset control.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan‑ogram integrity and appropriate sign placement.
• Ensure food‑service products are fresh and appealing by rotating products appropriately and removing out‑of‑date items.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notify the appropriate individuals.
• Unload trucks for restocking the store.

Requirements

• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time, e.g., in the store, outside, and in the cooler.
• Available to work a variety of shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.
• Retail experience preferred.

FOR: Stopandgo, SNG, Stop and Go, S&G, Stop and go stores