Warranty Coordinator

Warranty CoordinatorYou will love this seat if you get, want, and have the capacity to:Warranty ProcessingReview, evaluate, and adjudicate warranty claims submitted through the global warranty portal.Apply established warranty policies and guidelines to make accurate approval, denial, or escalation decisions.Request, review, and validate supporting documentation when necessary.Process replacement orders, credits, and returns accurately within internal systems.Resolve warranty claims promptly while meeting established service level expectations.Customer & Dealer CommunicationCommunicate warranty decisions clearly, professionally, and consistently with customers and dealers.Respond to inquiries regarding claim status, warranty eligibility, and next steps.Deliver a positive customer experience while consistently enforcing company warranty policies.Cross-Functional SupportProvide backup support for Customer Service and Dealer Support teams as business needs require.Assist with order inquiries, issue resolution, and product or policy questions.Support peak workloads and team coverage to ensure uninterrupted service.Data, Integrity & Continuous ImprovementMaintain accurate and complete warranty records and documentation.Monitor warranty trends, recurring product issues, and process gaps, escalating concerns when appropriate.Recommend and support improvements to warranty processes, documentation, and training materials.Partner with Quality, Supply Chain, Product Management, and Customer Service to improve the overall warranty experience.Key Performance Indicators (KPIs)Warranty claim turnaround timeAccuracy of warranty decisionsSLA compliance for claim processing and customer communicationCustomer and dealer satisfactionAccuracy of replacement order processingProductivity and quality metricsWarranty documentation accuracyIdentification and reporting of recurring product issuesRequirements2+ years of experience in warranty administration, claims processing, customer service, order management, dealer support, or related operational support rolesExperience working with portals, CRM, ERP, or order processing systemsStrong analytical and decision-making skills with attention to detailExcellent written and verbal communication skillsAbility to work independently in a global, fast-paced environmentPreferred QualificationsExperience supporting dealers or distributor networksExposure to global or multi-region customer support operationsExperience supporting durable consumer goods, cookware, appliances, direct sales organizations, or manufacturing environments.Familiarity with warranty policies, returns, or replacement logistics.Skills & CompetenciesCustomer-centric mindset balanced with policy enforcementStrong organizational and time-management skillsProblem-solving and critical thinkingAdaptability and willingness to be cross trainedAbility to collaborate effectively across teams and regions