Customer Service Representative

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

About Us

Aura Healthcare / Sleep Rx is a growing Durable Medical Equipment (DME) provider dedicated to improving the quality of life for our patients. We specialize in supplying high-quality medical equipment and personalized support to individuals, families, and healthcare providers.

Position Overview

We are seeking a compassionate, detail-oriented DME Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, caregivers, and referral sources, ensuring a smooth and supportive experience from intake to delivery.

Key Responsibilities

• Answer inbound calls and respond to patient inquiries regarding DME products and services
• Process orders, verify insurance eligibility, and obtain authorizations
• Coordinate with clinical staff, referral sources, and delivery teams
• Maintain accurate patient records and documentation
• Educate patients on equipment use, policies, and coverage
• Resolve concerns with professionalism, empathy, and urgency

Qualifications

• 1+ year of customer service experience (healthcare or DME experience preferred)
• Knowledge of insurance verification, Medicare/Medicaid guidelines (preferred)
• Strong communication and problem-solving skills
• High attention to detail and ability to multitask
• Proficiency in EMR/CRM systems and Microsoft Office
• Bilingual (Spanish/English) is a plus

What We Offer

• Competitive pay
• Health, dental, and vision benefits
• Paid time off & holidays
• Supportive team environment
• Opportunities for growth and advancement

Why Join Us?

At Aura Healthcare / Sleep Rx, you’re not just filling a role — you’re making a difference. Every call you take helps someone access the equipment they need to live safely and comfortably.