Customer Success Manager

Customer Success ManagerWe're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients — including hedge funds, oil majors, refiners, vessel owners and trading companies — and be responsible for their onboarding, adoption, retention and growth. As part of a small, global CS team, there's plenty of room to shape the role and grow with it.What You'll Be DoingOwn onboarding, training and support for your client portfolio, driving product adoption and account health.Build strong relationships with clients, understanding their workflows and challenges.Partner with Sales to spot cross-sell and upsell opportunities, and manage renewal risk.Feed client insight back to the Product team to help shape the roadmap.Maintain and improve our Customer Success processes and tools.Help build a company-wide culture centered on customer success.About YouSome knowledge of, or experience in, oil & gas, commodities, or trading — you understand the world our clients operate in.Experience in a customer-facing role such as Customer Success or Account Management — ideally supporting a data, intelligence, or SaaS product.Comfortable using AI and automation tools in your day-to-day work, and curious to find smarter ways of doing things.Strong communicator, comfortable building relationships and influencing stakeholders.Analytical and process-minded — you like understanding what drives client value.Proactive and comfortable with ambiguity — happy to figure things out and get stuck in.High level of integrity and alignment with Sparta's values.Sparta Commodities is proud to be an equal opportunity employer and promotes diversity within its workforce. We are determined that no-one will ever receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any basis covered by appropriate law.