Solution Architect

Solution Architect Position: Solution Architect

Location: Windsor CT (Onsite)

Duration: Long Term

Client: Cigniti/Coforge

Job Description: Designing and configuring ServiceNow FSO modules: Customizing workflows, forms, and other elements within the FSO application to align with specific business processes like account opening, loan origination, dispute resolution, and customer service. Business requirement gathering: Understanding the specific needs of financial services clients and translating them into functional requirements for the ServiceNow FSO implementation. Integration with other systems: Connecting the ServiceNow FSO platform with existing systems like core banking systems, CRM, and data warehouses to ensure seamless data flow. Developing custom solutions: Building custom workflows, scripts, and integrations to address unique FSO requirements not covered by standard ServiceNow functionalities. User training and support: Providing training to end users on how to utilize the ServiceNow FSO platform to manage customer interactions and operational tasks effectively. Performance monitoring and reporting: Analyzing data within the ServiceNow platform to identify trends, measure key performance indicators (KPIs), and optimize processes.

Required skills for a ServiceNow FSO role: Strong understanding of ServiceNow platform: Expertise in core ServiceNow functionalities like workflows, business rules, UI policies, and scripting. Financial services domain knowledge: Familiarity with financial products, regulations, and operational processes within banking, insurance, or capital markets. Project management skills: Ability to manage implementation projects from planning to deployment, including scope definition, timelines, and resource allocation. Technical skills: Proficiency in JavaScript, HTML, and other web development technologies for customizations within ServiceNow.

Education, Experience & Skills Required: Should have Architecture and Implementation experience in Service Now, CSM/FSO Modules. Should have at least 5 years of implementation and/or architecture experience in Service Now. 1 year in FSO.

Required: bachelor’s degree in computer science or engineering

Preferred: master’s degree in engineering or business

Required 10+ Years' experience as a solutions or application architect. Experience designing cross functional solutions in Financial/Banking sector applications.

Preferred: Experience in core banking systems like Fiserv, digital banking platform and open banking standards

Experience in cloud architecture – AWS and/or Azure

Knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman) and methodologies.

Proficiency in evaluating and recommending emerging technologies and best practices.

Excellent communication and leadership skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Relevant certifications (e.g., TOGAF, AWS Certified Solutions Architect, or equivalent) preferred.

Have in depth knowledge in integration patterns and expertise in design of web services developing real-time API integration.

Understanding of SAFe and LPM process Design and implement applications in one of the major cloud technologies (AWS, AZURE, or GCP)

Motivated and driven by achieving long-term business outcomes. Displays intellectual curiosity and integrity.

Experience with EA tools like Bizzdesign, LeanIX etc

Experience with AI and ML implementations would be a great advantage.