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City of Springfield, MA

Springfield / Global

Customer Service Representative

  • $42.000 - $54.000

Job Summary

Salary Range:
$42.000 - $54.000
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Job Description

Responsible for ensuring correct cash collections and disbursements within the Collections Department.Work is performed under the supervision of the Treasurer. No supervision is exercised over other employees.

  • Collects payments and answers questions from the public via the window.
  • Responds to collection inquiries via the telephone.
  • Prepares and researches refunds because of overages on taxes.
  • Processes customer payments received in the mail or through lock box.
  • Helps other departments as needed.
  • Ability to use basic computer software and Microsoft Office Suite.
  • Ability to communicate with customer on a professional level.
  • Ability to keep accurate records and back-up to enforce solutions to problems.
  • Basic math skills.
  • High school diploma or equivalent.
  • One year of previous customer service experience.
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