Information Technology Manager

We are seeking a hands‑on IT Manager to support a growing professional office environment of approximately 50–70 users. This individual will serve as the primary day‑to‑day IT resource, providing technical support, creating structure where needed, and ensuring a reliable and secure technology environment.This role requires someone comfortable operating independently in a Google Workspace environment while supporting both standard business users and project teams utilizing specialized software such as Bluebeam and AutoCAD.

Key Responsibilities

Provide onsite technical support for approximately 50 users

Troubleshoot hardware, software, email, and connectivity issues

Manage user onboarding and offboarding, including account setup, permissions, and device provisioning

Administer Google Workspace, including user management, security settings, groups, and policies

Install, configure, and support laptops, desktops, printers, and mobile devices

Support Microsoft Office applications, Adobe, Zoom, Bluebeam, and AutoCAD

Troubleshoot basic networking equipment, including firewalls, switches, and WiFi access points

Coordinate with third‑party vendors, including internet providers, copier vendors, and software vendors

Create IT documentation, maintain asset inventory, and implement process improvements

Ensure basic security best practices are followed, including MFA, endpoint protection, and patching

Respond to and resolve support requests in a timely and professional manner

Qualifications

5–7+ years of IT support experience

Experience supporting Google Workspace environments

Strong troubleshooting skills across Windows and/or macOS

Familiarity with Bluebeam and/or AutoCAD support preferred

Basic networking knowledge, including TCP/IP, WiFi, firewalls, and switches

Experience with user administration and device management

Strong communication skills and ability to support non‑technical users

Ability to work independently and take ownership of IT operations

Preferred

CompTIA A+, Network+, or similar certifications

Experience as the primary IT contact in a small‑to‑mid‑sized office

Experience working with MSPs or external IT vendors

Onsite role in Miami. This position requires hands‑on support within the office environment and direct interaction with staff.

This is an opportunity for a motivated IT professional who wants to take ownership of a growing office environment, build structure where needed, and provide reliable day‑to‑day technology support.

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