Network Operations Engineer

Network EngineerReports To: Director of Network EngineeringLocation: San Francisco, CaliforniaPosition SummaryThe position will focus on the core functions of network and security support, implementation, analysis, maintenance, administration and reporting for Retail and Corporate environment, as well as Supply Chain. This individual will be required to apply solid technical, business, and problem solving skills in any situation. Through initiative, leadership and teamwork, this individual will create productive relationships with business units and internal IT teams. This person will exercise these responsibilities in compliance with Sephora policies and along with industry best practices.ResponsibilitiesEnvironmentSupport 600 stores, Corporate offices, and Distribution Centers (warehouses)Work closely with business and application owners on troubleshooting, support, and documentation of new application deployment and enhancementsTroubleshoot Palo Alto/Fortinet firewalls and servicesEngineer application and network designs to ensure compliance with corporate security policies and security best practicesParticipate in oncall rotationConfigure and install network and security related hardware and softwareProvide day-to-day support of the LAN (Cisco), WAN, and WLAN (Aruba) networkExperience in WAN environments, installing and troubleshooting circuit problems (MPLS, OCxx, T1, DS3) and traffic shaping/QoSPerform scheduled and emergency network maintenanceManage and maintain network and security documentation through collaborative applicationsWork with application owners on troubleshooting issues, even though it may not be network related issueTroubleshoot network and provide Post Incident Writeup (PIR) and present to managementProvide strong customer service and facilitate collaboration between project teams and clients.Proactively identify, isolate and resolve network problems to avoid minimal impact to the businessPerform internal audits and reviews to ensure compliance with all security policies and procedures which includes internal penetration and vulnerability scansEvaluate new and emerging network security trends, products and technologiesCreate and update Jiras for Kanban and project related tasksSkills and Knowledge RequiredTo meet the above responsibilities, we are looking for a well rounded individual, with communication, working with stakeholders, and working/tracking projects end-to-end.Must Haves. NOT all specific technologies are required Technologies:Automation experience a big plus (Ansible, Python)Scripting – Python/Ansible or other scripting toolsExperience configuring/troubleshooting of Fortinet, PAN, or other layer7 Firewalls Experience with corporate and supply chain network build-outLoad balancer experience (F5 and other lb technologies)Experience using tools to gather data to present to manager/leadership: Splunk, Solarwinds, etc…Soft Skills – Verbal and written communication are key attributes to be successful in this position Be able to business needs and translate technical tasksMust be results orientated, self-motivated and possess high-energyMust be customer-service-minded and tactful when dealing with customers. Ability to establish and maintain effective working relationships with customers, vendors, coworkers, employees and upper managementMust be proactive and come to management with suggestion on what we should be doing. Cannot be a person waiting for directions/instructions, only guidance.Must love documentation, including: Visio/LucidchartTracking tasks using Jira/SmartSheet/OnenoteHighly Recommended Experience setting up, configuring of enterprise monitoring applications, Splunk, Solarwinds….