Solution Architect

Meet the future

Akoya offers a highly collaborative, fast-paced, and fun working environment and our team is comprised of diverse, creative, and driven professionals with expertise in the banking, securities, fintech, and data aggregation industries.

We are an equal opportunity employer.

Come join us and be part of this exciting journey - check out www.akoya.com for more information!

The Role

The Solution Architect is Akoya's technical bridge between our network and the customers building on top of it, engaging from the earliest pre-sales conversations through implementation, go-live, and ongoing support. This role reports to the Head of Customer Solutions & Support. Solution Architects work hands-on with customer engineering teams - demonstrating the product, scoping integrations, configuring authentication and SSO, and troubleshooting API issues - while building trusted relationships with stakeholders ranging from individual developers to executives. It's a highly technical, customer-facing role that combines deep API and security expertise with strong communication and problem-solving instincts.

As a Solution Architect, you will:

Pre-Sales & Solutioning

• Serve as the primary technical resource for prospective and new Akoya customers throughout the sales cycle
• Deliver technical product demonstrations and proofs-of-concept tailored to a customer's use case and existing stack
• Gather, document, and assess integration requirements and technical specifications directly with customer engineering teams
• Build sample code, Postman collections, or lightweight integration prototypes to validate feasibility and de-risk deals before contract signature
• Be assertive in recommending the right solution architecture for a customer's needs and willing to raise the flag when a customer's proposed approach won't work

Implementation & Onboarding

• Own the technical onboarding of new customers from contract signature through go-live
• Configure and troubleshoot delegated authorization flows (OAuth 2.0, OIDC, SAML) and SSO integrations hands-on with customer teams
• Debug REST/JSON API integration issues using tools such as Postman, curl, browser dev tools, and network/packet traces
• Write and maintain integration guides, runbooks, and technical documentation for customers and internal teams
• Run joint testing and troubleshooting sessions with customer technical teams through go-live

Post-Sales & Support

• Handle escalated technical support issues, performing hands-on root-cause analysis across API, network, and authentication layers
• Serve as the customer's technical advocate internal, relaying feedback and requirements to Product and Engineering
• Partner with Product Development to improve deployment ease, documentation and self-serve tooling based on field experience
• Build and refine internal tools, scripts, and sample integrations that speed up future customer onboarding

Relationships & Communication

• Build trusted technical relationships;good news about **alk**? ...
• Present technical concepts clearly to audiences ranging from individual developers to executive stakeholders
• Travel occasionally to customer sites, conferences, or partner meetings as needed

Required Experience & Skills

• Bachelor's degree in Computer Science, Engineering, or equivalent hands-on professional experience
• Proficiency in Go, with working exposure to JavaScript (Node.js), Python, or Java, comfortable writing and debugging real integration code, and code reviews
• Deep, hands-on knowledge of RESTful JSON APIs, including designing, testing, and troubleshooting them (Postman, curl, etc.)
• Hands-on experience implementing and troubleshooting Delegated Authorization frameworks (OAuth 2.0, OIDC, SAML), including direct experience configuring SSO
• Strong understanding of how the internet works under the hood: DNS, proxies, firewalls, load balancers, CDNs, and TLS/certificates
• Exceptional communication and able to flex between whiteboard-level technical detail and executive-level framing
• Strong troubleshooting instincts and a bias toward hands-on diagnosis over escalation
• Comfortable being client-facing, including raising concerns when a customer's proposed direction won't work
• Flexibility to travel occasionally

Preferred Experience/Skills

• Hands-on cloud experience, preferably AWS (IAM, API Gateway, Lambda, VPC/networking)
• Experience working in a fintech or other regulated financial services environment
• Familiarity with open banking / financial data standards: Financial Data Exchange (FDX), OFX, and FIX
• Working knowledge of securit