Sr. Capacity Manager

Overview

With a long history deeply rooted in the financial services sector, this company serves more than 14,000 institutions in over 100 countries. Headquartered in Jacksonville, they employ more than 35,000 people worldwide and hold leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions.

Responsibilities

Seeking an Enterprise Capacity Management Sr. Manager with experience running a Capacity Management Program within a large Enterprise IT environment.

Identify, capture, and report on the hardware and software capacity as it relates to the Enterprise IT Infrastructure

Demonstrate working knowledge of the following and how capacity and performance is determined:

Enterprise platform infrastructure (physical and virtual)

Windows and Linux operating systems

VMware and Hyper-V virtualization platforms and management tools

Create executive and operational dashboards for capacity and performance reporting

Present capacity and performance dashboards to executive leadership and make recommendations

Work with Enterprise Architecture and Operational Teams to utilize capacity and performance results for the purpose of project planning and environment tuning

Manage and prioritize multiple efforts as it relates to capacity, performance, and enterprise initiatives

Provide customer-focused support to other teams within the technology group and our business partners as needed

Maintain documentation for IT processes, standards, and procedures as it relates to infrastructure capacity and performance

Qualifications

Experience working in a large, Enterprise IT environment

7+ years' work experience in the IT field or related discipline

5+ years leading and developing a small-to-medium sized team

Bachelor’s degree or equivalent work experience

Certification in enterprise capacity planning preferred

Utilize effective verbal and written communication skills

Work off-hours when required

Be motivated and work productively

Work well in a team environment

Maintain professional and technical skills

Promote quality and demonstrate professional behavior

Be willing to travel on company business as required by position and as directed

In addition, perform any other job-specific duties as required

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