Learning Program Manager

Department: SWA University

Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description: As a Learning Program Manager supporting the Ground Operations Team, you'll lead the intake, analysis, and execution of learning initiatives that support frontline operational excellence across the network. You'll collaborate with Business and operational stakeholders to align training solutions with evolving workforce needs, ensuring programs are delivered efficiently and achieve measurable outcomes. This role is ideal for a self-starter who can manage multiple priorities, simplify complex challenges, and identify practical, low-cost solutions that enhance learning effectiveness, Team performance, and operational results.

Additional Details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities Intake and triage new learning requests, evaluating scope, value, cost, and alignment with business goals

Maintain and update learning programs using a lean, value-driven approach-cutting redundant or low-impact content

Manage projects end-to‑end using simple, effective project plans, ensuring on‑time, on‑budget delivery

Use LMS to administer programs, track learner progress, manage compliance, and generate reporting

Communicate effectively with internal stakeholders through Microsoft Outlook and Teams, keeping coordination tight and focused

Identify opportunities to automate tasks, streamline workflows, and reduce manual work using tools like Jira or LMS features

Track, document, and escalating risks proactively‑mitigating potential issues before they impact delivery

Monitor and manage program performance and resource usage to ensure cost‑efficiency and measurable outcomes

Continuously seek ways to improve process, reduce waste, and drive smarter execution across learning operations

Knowledge, Skills and Abilities Strong working knowledge of learning management systems (LMS) and their practical use for program delivery, tracking, and reporting

Proficient in project management tools (e.g., Jira, Trello, Smartsheet) for planning, tracking, and driving learning initiatives

Skilled in Microsoft Outlook and Teams for communication, scheduling, and collaboration

Ability to identify process inefficiencies and implement automation or streamlined solutions

Ability to manage multiple projects or programs simultaneously without added complexity

Clear, concise communicator who can align teams and stakeholders without over‑communicating

Ability to assess project and program value, eliminating low‑impact efforts and focusing on ROI

Strong organizational skills with the ability to prioritize and execute with minimal waste

Analytical mindset to use feedback, data, and performance metrics to inform decisions

Education Required: High School Diploma or GED

Experience Required: Advanced-level experience, seasoned and specialized knowledge in:

Learning Program Management, Instructional Operations, or Project Coordination

Maintaining and evolving training programs in a fast‑paced, cost‑conscious environment

Executing projects from intake through delivery with a focus on speed and simplicity

Using LMS platforms and automating business processes to increase operational efficiency

Aligning with cross‑functional teams and communicating with internal business partners

Licensing/Certification N/A

Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications Must maintain a well‑groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the Uni

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