EXL
, , United States / Global
GET
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, , United States / Global
Back-End / Blended / Customer Service-Email + Chat + Voice The Customer Service Advisor is responsible for delivering exceptional customer experiences across multiple channels. This role focuses on resolving queries efficiently, maintaining high Customer Satisfaction (C-SAT) scores, and ensuring every interaction reflects the company's commitment to quality service.
Responsibilities Handle customer inquiries via chat phone, email, or other platforms with professionalism and empathy.
Provide exceptional service by actively listening, understanding needs, and offering accurate solutions.
Maintain and improve C-SAT scores by ensuring timely and effective resolution of issues.
Document interactions and update systems accurately to ensure seamless follow-up.
Collaborate with internal teams to resolve complex issues and enhance customer experience.
Adhere to company policies, compliance standards, and service-level agreements (SLAs).
Strong communication skills (verbal and written).
Customer-centric mindset with problem-solving ability.
Ability to manage multiple tasks and work under pressure.
Positive attitude and adaptability in a fast-paced environment.
Qualifications Minimum: High School Diploma or equivalent (Graduate preferred).
Prior experience in customer service or related field is an advantage.
Required Skills Client Service Systems
Domain Knowledge
Listening Skills
Working under Pressure
Writing Communication Skills
Communion
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