Chief Engineer

Job Title: Chief Engineer

Salary Range: $75,000 - $85,000

What You Will Accomplish

Provides guidance and direction to ensure overall departmental success. Responsible for planning department goals and directing team members to achieve results. Carries out supervisory responsibilities   in accordance with   the organization's policies and applicable laws. Responsibilities include inspecting facilities for maintenance needs, interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Responsible for planning department goals and directing team members to achieve results. Approves leave and time away from work within company policy.

Maintains a flexible schedule to support the team and oversees Engineering operations to ensure the property is  maintained  in a manner that exceeds guest expectations and meets or exceeds property standards. Handles guest problems and complaints effectively.  Takes  corrective action as necessary and  prepares  schedules to ensure  optimal  staffing levels.

Supervise s day-to-day operations   of Engineering.   Develops,   implements   and manages the property’s maintenance program. Negotiates maintenance contracts for the property, including structure,   grounds   and all equipment. Ensures all local, state, and national codes and regulations are met to ensure safety, convenience, and satisfaction of guests and team members and to protect the assets and   maintain   property in excellent condition.

Ensures team members have current knowledge of proper usage of tools,   chemicals   and cleaning supplies by providing training and ensuring proper labeling and handling of hazardous supplies   in accordance with   federal, state, local and company regulations. Monitors usage of supplies.

Maintain   safe   environment throughout property for all team members and guests. Acts as the safety coordinator and   ensures   all emergency equipment and systems are inspected,   tested   and certified   per   standards. Provides team members with information about safe use of systems and structures.

Resolves customer complaints and   anticipates   potential problems by reviewing and monitoring complaints, operational issues, business   flow   and team member performance to ensure   high levels   of customer satisfaction and quality. Notifies Management and/or Security of all unusual events, circumstances, missing items, or alleged theft.  Empowers team members to provide excellent customer service. Displays leadership in guest hospitality by exemplifying excellent customer servi ce and creating a positive atmosphere for guest relations.

Manage department’s controllable expenses to   maximize profitability within assigned areas.   Assists   budgeting, forecasting, inventory control, policy and procedure implementation and enforcement.   Utilizes   computer programs to analyze reports. Makes recommendations, decisions and   takes action   based on that information to maximize profitability.   Ensures   quality while minimizing waste or loss of supplies to   maintain   profitability.

Follows   all safety policies and procedures. Responds to reports of potential safety issues and proactively takes immediate action to resolve when noted. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Associates will be trained in the proper use and care of assigned PPE if applicable. The property provides the required PPE. Team   member has   responsibility to report defective,   damaged   or lost PPE or equipment that does not fit properly to their   Manager . Maintains strict compliance with property's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.

Reporting to work as scheduled (on time and on   regular   basis) is an essential function of the job.  Fosters positive and collaborative relationships with team members, and ensures company policies and procedures are applied fairly, consistently, and professionally.

Able to  participate  with total hotel management, supporting operations team, works closely with other department managers/supervisors to drive  hotel  to  accomplish  common goals .   Leads   by   example  with professionalism, energy, and  enthusiasm  while supporting operational goals and ensuring company policies are applied fairly and consistently.

Maintains effective communication within the department to promote business  objectives , performance expectations, and team recognition. Addresses guest and employee concerns promptly, reports significant incidents to management, and coaches team members to uphold AC Hotel service standards and procedures.

Other Responsibilities/Supportive Functions:

Participates in the coordination of rehabilitation and capital improvement projects.

Walks through property to visually assess the safe and efficient maintenance and operation of the physical structure of the property, all mechanical, electrical, HVAC   systems   and   all   property equipment.   Identifies  maintenance needs, ensures  timely  corrective action, and helps  maintain  the property in excellent condition. Maintains adequate inventories of tools, parts, and supplies, oversees equipment maintenance and security, and implements quality control measures to improve service, safety, cleanliness, and operational performance.  Ensures  team members are  properly trained  and equipped to meet departmental standards.

Meets with property General Manager and department   leaders   department leaders to identify and prioritize maintenance needs. Ensures repairs and projects are completed  in a timely manner  to support safe operations, energy efficiency, and guest satisfaction, while promptly communicating major equipment failures or facility issues to management.

Attends all required meetings.  Understands team member and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

Responds to emergency crisis and   ensures   operational support areas are covered to provide excellent customer service.

Qualifications:

High school diploma or general education degree (GED), or equivalent combination of education and experience. Vocational schooling, military training,   certification   and/or experience in building related trades required in one or more of the following areas: HVAC, electrical, plumbing, and carpentry.   Bachelor’s degree in Engineering /Facility Management   desired .

Five or more years related progressively responsible related hotel or building maintenance/facilities management experience with one year as Chief Engineer or Engineering Supervisor in a similar setting.

Requires ability to manage others in the department by mentoring and providing that results in staff that meets/exceeds guest expectations and provides   a high level   of guest satisfaction.

Requires knowledge and ability to complete reports, financial   forecasts   and budgets.

Must have strong working knowledge of building systems including HVAC, electrical, plumbing, refrigeration, roofs, building finishes, mechanical operations, energy   management   and Preventative Maintenance Programs.

Ability to   monitor   labor as required by   anticipating   business activity while ensuring that positions are staffed when and as   needed   and labor cost   objectives   are met.

Able to use mathematics to solve problems, prepare budgets, conduct   analyses   and prepare reports.

Requires strong computer skills including Word,   Excel   and Energy Management systems.

Uses   logic and reasoning to   identify   the strengths and weaknesses of alternative solutions,   conclusions   or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult   guest , during busy activity periods or in   an emergency situation .

Must be able to speak, read,   write   and understand English to understand instructions, safety rules, and communicate with guests. Must be able to read and understand blueprints, wiring   schematics   and technical manuals. Bilingual ability to communicate in Spanish preferred.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to   write   reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, team members,   guests   and the   general public . Must be able to speak, read,   write   and understand English to communicate with management, team   members   and guests. Bilingual Spanish preferred.

Able to work independently with minimal guidance and as part of a team.

Strong attention to detail and the ability to handle multiple tasks. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions   furnished   in written, oral,   diagram   or schedule form.

Due to the cyclical nature of the hospitality industry, team members may   be required   to   work   varying schedules to reflect the business needs of the property. Work schedules will include working on holidays,   weekends   and alternate shifts. May be   required   to come to property to respond to   unexpected emergency   situations such as plumbing leaks, elevator issues, power outages, fire alarms, etc.

Must   maintain   a clean appearance and professional demeanor.

Special   Skills and Abilities/ Physical   Demands

While performing the duties of the   job   the team member regularly stands and walks for sustained periods of time. Works at a quick pace, maneuvering between various property areas. The team   member frequently grasps   objects. The team member regularly reaches by extending hand(s) and arm(s) in any direction. The team   member occasionally stoops   and crouches. The team member talks often and   frequently   needs   to hear sounds or voices. Many aromas and smells are present in the guest rooms and other property areas. Balance is   frequently   required to prevent falling when walking or standing while moving tools and equipment. The team member occasionally pushes and pulls furniture or equipment. Lifting is regularly   required   to assess or   maintain   systems or equipment. Exerts up to 75 pounds of force occasionally, and/or up to 20 pounds of force   frequently , and/or up to 10 pounds of force constantly to move objects. The team member is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of systems and equipment (including inspection.) The team member   is required to   have visual acuity to perform an activity where the seeing job is at or within arm’s reach when performing mechanical or skilled trades tasks of a non-repetitive nature such as carpentry, painting , mechanics .

The team member   is required to   have   visual   acuity to safely   operate   tools and equipment. The team member   is required to   have visual acuity to   identify   problems and   determine   the accuracy, neatness, and thoroughness of the work assigned. The team member is subject to environmental conditions found working both inside and outside. The team member is occasionally subject to extreme heat, with temperatures above 100 degrees for periods of more than one hour, while working outside during periods of hot outdoor temperatures or some indoor environments. The team   member is   subject to loud noise produced by property operations equipment and tools. There is sufficient noise to cause the team   member   to shout   in order to   be heard above the ambient noise level. The team member is subject to hazards which   includes   proximity to moving mechanical parts, moving vehicles, electrical current, or exposure to chemicals. The team member is occasionally subject to atmospheric   condition   such as fumes, odors, or   dusts . The team member may   be required   to wear a respirator at times.