Sr. Operations Manager

Job ID: 10403836 | Amazon.com Services LLC

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility.

Responsibilities

Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.

Responsible for overall performance of either Inbound or Outbound operation, including safety, quality, and customer experience.

Sets and clarifies requirements and expectations for Operations and Area Managers; measures performance, provides feedback, and holds Managers accountable for their performance and the performance of their departments.

Leverages Operations and Area Managers by sourcing and nurturing ideas, and integrating them into improvement plans for the functional area.

Takes proactive steps to ensure that best practices are shared across all departments, shifts, and within the network.

Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, and to provide needed support for other staff initiatives.

Drives creation of quality initiatives, process change initiatives, and other Lean initiatives to enable the functional area and ultimately the FC to meet and exceed the business plan.

Key Physical Requirements

Lift and move totes up to 49 pounds each.

Regularly bend, lift, stretch, and reach both below the waist and above the head.

Walk around the FC with great frequency; FCs are over a quarter mile in length.

Stand and/or walk an average of 5 miles daily.

Work in construction/distribution environments that may be noisy, unlit, unheated, or not air‑conditioned.

Access all areas of the building, including ascending and descending ladders, stairs, and gangways safely and without limitation.

Basic Qualifications

Work flexible hours as business demands, including overnight, weekends, and holidays.

Bachelor's degree or equivalent; or 2+ years of Amazon experience.

7+ years of direct management experience, including a salaried workforce, in a manufacturing, production, or distribution environment.

Prior experience with performance metrics, process improvement, and Lean techniques.

Preferred Qualifications

Ability to handle changing priorities and use good judgment in stressful situations.

Interest in long‑term career development through assignments in multiple FCs across the nation.

Experience with a contingent workforce during peak seasons.

Bachelor's degree in Engineering, Operations or a related field; MBA preferred.

Prior experience with performance metrics, process improvement, and Lean techniques (included for emphasis).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or any other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers a comprehensive benefits package, including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, plus optional Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Salary range: $135,000.00 – $182,700.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Location: USA, TN, Memphis.

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