CUSTOMER SERVICE REPRESENTATIVE

Position Overview

The Customer Service Representative is responsible for performing tasks relative to scheduling, order tracking and communication with patients/clients and the VA. This position reports directly to the Customer Service Manager.

Responsibilities

Assisting in day-to-day operations: scheduling appointments, returning calls, responding to inquiries, verifying all required paperwork is provided by delivery pickup repair staff, monitoring communications from customers, creation of files for delivery/ service

Ensure all messages have been retrieved and return calls made

Update notes in website; contact VA purchasing agents by phone and email as needed

Order all parts that were approved by the VA; data enter all PO’s for parts ordered; charge up PO’s in TIMS once parts are ordered; deplete inventory on patient order

Schedule deliveries and pickups with the patient as needed

Enter orders on website for all rehab orders received from the VA

Forward rehab orders to purchasing to be ordered and update website

Assist with obtaining quotes for Rehab

Assist with scheduling Rehab evaluations and deliveries

Works open order reports, open scheduled and equipment receive reports

Assists with resending open work orders and resolution of issues

File away all completed orders; place all files in designated locations, by status in active file drawer

Check work area to ensure that files are not exposing patient information

Complete daily status report

General office duties and other tasks as needed

Responsible for any additional assignments requested by the Customer Service Manager, President or any other Manager

Regular attendance is a necessary and essential function of the job

Must complete 10 hours of continuing education credits, relevant to this position

Minimum Qualifications

Graduate from an accredited High School, or GED equivalent

Excellent communication/phone and customer service skills

Previous data entry experience

Typing and ten key skills

Proficient knowledge in the Microsoft Office Professional Suite

Detail Oriented

Problem Solver

Ability to multitask

Must be able to read and speak English fluently

Responsible and cooperative attitude

Physical Requirements

In an 8-hour day, the employee lifts/carries 2 lbs. frequently

In an 8-hour day, the employee stands/walks 2 hours

In an 8-hour day, the employee sits 6 hours

In an 8-hour day, the employee drives a car/truck 0 hours

Benefits

Medical and prescription drug coverage

Dental and vision insurance

Short- and long-term disability protection

Paid vacation and personal time off

401(k) savings plan with company match

Life insurance

Health Aid of Ohio is an equal opportunity employer providing employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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