Customer Service Representative

Country Pure Foods is a leader in beverage manufacturing with plants in multiple locations in the United States.

Job Description

Supports field sales and customers by providing information regarding order status, product availability, pricing, sales policies and procedures and other customer concerns.

ESSENTIAL FUNCTIONS

• Establish and maintain direct contact with customers.
• Maintains customer files by working direct with customer to process order change requests and resolve holds.
• Interact extensively with regional sales brokers and sales reps to become proficient in the operations and expectations of our key customers.
• Reviews and processes customer orders to maintain pricing and delivery accuracy.
• Liaison between sales/brokers and all other areas of customer service.
• Monitors order, communicates status to customers and sales, and makes expedite decisions accordingly.
• Provides information to customers regarding orders, EDI, product updates and answers questions.
• Process requests for carrier & customer disposition on over, short and damages.
• Communicates special handling of customer orders to scheduling and distribution.
• Customer project and reporting as requested by sales, brokers, and management.
• Order entry

SKILLS AND KNOWLEDGE

• Excellent problem solving and follow up skills.
• Ability to make decisions independently and be proactive.
• Excellent communication and interpersonal skills (especially telephone skills).
• Knowledge of product base and internal systems.
• Must be a team player.
• Ability to interface with internal and external customers in a professional and courteous manner.
• Excellent attendance and punctuality a must.

PHYSICAL/MENTAL JOB DEMANDS

• Frequent sitting, computer keyboarding and telephone operation.
• Occasional physical effort involving standing, walking, climbing stairs and lifting up to 25 lbs.
• Normal 40 hour work week, however, occasional time may be required after hours or on weekends.
• Occasional travel (less than 5%) to other company locations.
• Current position will require a 8:30am to 5:30pm work schedule.

Additional Information

All your information will be kept confidential according to EEO guidelines.