Network Engineer

Design, Analyze, diagnose, and resolve customer issues

Provide Tier 3 technical support for network infrastructure

Resolve incidents directly with end users and record detailed actions in ticketing tool

Collaborate with 3rd party vendors to ensure the network stays operational

Escalate issues to next level of support if unable to resolve in a timely manner

Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available

Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study

Install and implement network hardware components and cables in data centers and corporate offices

Perform approved network changes according to procedures with minimal business disruption

Understand and perform network maintenance and system upgrades, including service packs and patches

Develop and maintain accurate network support documentation in a knowledge repository

Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN

This is a full-time, on-site position based in Irving, TX.

Occasional after-hours support may be required.

Passionate about customer support

Attention to detail – good organizational and time management skills

Ability to work nights or weekends, as needed, and participate in an on-call rotation

Years of Experience

7+ years experience managing large scale enterprise networks

Required Qualifications (Non-Negotiable)

7+ years’ experience managing enterprise networks (Cisco, f5, Juniper) is preferred

2+ years working specifically in network design, planning, connectivity, migration, and support

Knowledge and understanding of common network protocols (e.g., TCP, UDP, STP, HSRP, BGP, OSPF, etc.)

Certifications are highly recommended – (i.e., CCNP, CCIE, JNCIS, JNCIP, etc.)

Nice-to-Have Qualifications (Desired but Not Required)

N/A

Education & Certification Requirements

University degree in Information Technology or related field preferred

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