Retail Associate

Reports to: Store Manager; Lead Retail Associates

Position Overview

The Retail Associate provides guidance and education to each patient with cannabis needs. They are responsible for providing customer care with empathy, compassion and professionalism. For living our vision, mission and values always, and ensuring customers receive the correct medicinal product that best benefits their needs.

Job Description

We are seeking a highly motivated and energetic Full Time Retail Associate, who shares our passion to provide quality medicine and excellent patient care to patients and who support the Company’s core values and culture. The Retail Associate works closely and collaboratively with the dispensing facility leadership and reports to the Store Manager and Lead Associates.

Pay rate: $18.00/hour plus benefits

Schedule: Full time including weekends

Major Areas of Responsibility

Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in company databases for future reference

Confirms patient purchase limits prior to admission into the consultation area and dispensary

Provide exceptional Customer Care by promoting and maintaining positive customer relations

Respond to calls or emails from customers requesting product, training, and general information

Management of patient records through the use of state and company database

Maintenance and update of databases as needed

Fulfillment of customer orders

Responsible for the sales and promotion of all products

Build and maintain a high level of integrity and trust for specific products

Minimum Qualifications (Skills, Knowledge & Abilities)

1-3 years of experience in a retail operation, point of sales systems and use of Microsoft office programs

Must be passionate about handling all aspects of a retail operation, compliance and inventory control

Excellent and effective consulting skills

Exceptional interpersonal skills, including listening

Excellent written and verbal communication in English

Ability to detail and able to consistently follow up instructions as outlined

Ability to organize and prioritize work

MED badge reqired

Travel %: 0

FLSA status: Non-exempt

Additional Abilities Required

While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate. Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.

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