Service Coordinator

Job Title

Pay Range: $23.00hr - $28.00hr

Requirement/Must Have

• Associates degree or equivalent professional experience.
• Proficiency in PC applications, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication skills to effectively engage customers, internal partners, and diverse audiences.
• Demonstrated ability to independently perform standard professional-level work involving complex and less clearly defined issues.
• Strong organizational and time management skills with exceptional attention to detail.
• Ability to act as a Change Agent by promoting change management, customer focus, integrity, and ownership.
• Self-starter with high initiative who embraces an ownership-driven culture.

Responsibilities

• Own the allocation and deployment of field service resources to meet customer commitments in a dynamic, fast-paced environment.
• Manage end-to-end customer communications for all service events, including navigating complex scheduling discussions.
• Apply prioritization logic aligned with customer commitments and operational requirements.
• Serve as a decision-maker for field resource deployment while coordinating closely with field management.
• Demonstrate strong influencing and collaborative skills when working with internal and external stakeholders.
• Utilize problem-solving and critical thinking skills to reprioritize activities and resources as conditions change.
• Support complex service-related projects and determine critical paths to improve performance and timeliness.
• Ensure accurate, thorough, and timely documentation to support downstream teams and operational continuity.
• Maintain a high level of professionalism and customer focus while balancing competing priorities and operational constraints.

Nice to Have

• Customer-facing experience.
• Experience in a medical device or healthcare environment.
• Dispatch, scheduling, or workforce coordination experience.

Skills

• Microsoft Word.
• Microsoft Excel.
• Microsoft PowerPoint.
• Microsoft Outlook.
• Scheduling.
• Resource Allocation.
• Problem Solving.
• Critical Thinking.
• Change Management.

Qualification And Education

• Associates degree or equivalent professional experience.