Genesis Financial Solutions
Akron / Global
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Akron / Global
Resolve customer escalations and questions in an efficient and friendly manner. Assist consumers with a high level of customer service in a variety of areas, for example; process lost/stolen requests, disputes, credit card re-issue, account inquiries, payment negotiations, process phone payments, meet required deadlines on assigned projects and perform accurate account maintenance. Hours including nights, holidays and weekends. Identify account holder and perform account verification. Perform administrative tasks and other associated duties strictly conforming to FDCPA/SDCPA rules and guidelines and procedures. Meet department goals and standards. Other duties as assigned.
High School diploma or GED. Ability to work various shifts; Must have open availability from 11 am to 10 pm, weekends may be required. Ability to maintain a high level of professionalism and confidentiality at all times. Ability to meet critical deadlines. Ability to learn and execute on new systems and business practices. Good written and oral communication skills. Flexibility to adapt well to change. Prior experience in Customer Service preferred. Ability to talk and type simultaneously. Strong PC computer skills with a preference for MS Word and Excel.
Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.
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