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Waltham / Global
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Waltham / Global
Lead complex customer engagements, enterprise deployments, escalations, and go-live support while maintaining deployment standards and quality across the GAIL program. Build shared tools and reusable knowledge, mentor incoming engineers, and relay customer feedback to product and engineering teams.
Requirements: Requires at least four years of software engineering experience, strong JavaScript skills plus another language such as Java or Python, and experience delivering production-quality solutions. Candidates should have hands-on experience deploying AI or generative AI features, prompt engineering, customer communication, and mentoring; no education requirement is stated.
Key Skills: JavaScript, Java, Python, Software Engineering, Enterprise Deployments, Customer-Facing Delivery, AI Integration, Generative AI, Prompt Engineering, Shared Tooling, Mentoring, Technical Communication, Playbook Development, Quality Standards, Production Software Development
Benefits: Equity, Health Plans, Flexible Spending Accounts, 401(k) With Company Match, Employee Stock Purchase Plan, Matching Donations, Flexible Time Away Plan, Family Leave Programs
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