Information Technology Support Engineer

Our close client is a global multi-billion dollar investment firm built around world-class talent, cutting-edge technology and endless growth opportunity. For over 30 years, their financial services have consistently delivered exceptional results to leading investors worldwide.

With offices in Chicago, New York City, Miami, London, Hong Kong and over 2,000 employees they are in search of a new full-time Senior AV Technician.

This Senior AV Technicain owns conference room technology and hands-on end user support across the firm. This person keeps every meeting room camera-ready and every global call running without a hitch, while also supporting day to day hardware, software, and connectivity needs. We seek a proactive, motivated technical expert who can operate independently and collaboratively within a broader global team.

Given the fast paced trading environment and sensitive nature of the financial services industry, this is an onsite role downtown Miami.

Key Responsibilities:

Own conference room AV setup, daily readiness, and break/fix support across all meeting spaces

Support and troubleshoot Zoom, WebEx, and Logitech conferencing hardware, including cameras, codecs, mics, and touch panels

Lead AV installs and special projects across offices, including new room builds, upgrades, and equipment refreshes

Provide live, white glove AV support for important global meetings, ensuring zero disruption for senior leadership and cross office calls

Manage and troubleshoot Sedna for meeting room scheduling and AV coordination

Partner with global IT and facilities teams to keep AV standards consistent across all office locations

Identify, triage, diagnose, and resolve complex, time sensitive technical issues with a strong sense of urgency

Provide white glove, high touch support to end users, including traders and senior executives (tickets, email, & phone)

Deliver high availability technical support in a fast-paced hedge fund trading environment, ensuring zero downtime through rapid incident response, proactive monitoring, and real-time troubleshooting of critical systems

Escalate incidents as needed and coordinate with internal IT teams & third-party vendors to drive timely resolution

Partner with distributed teams on asset management, large-scale moves, and complex hardware deployments

Lead incident response and escalation for firm wide technology issues, maintaining detailed documentation to support proactive problem management

Troubleshoot a wide range of technical issues across hardware, software, user accounts, trading systems, operating systems, and mobile devices

Required Skills & Experience:

Hands-on experience with conference room AV hardware, including Logitech Rally/MeetUp systems, cameras, codecs, and touch panels

Experience configuring, supporting, and troubleshooting Zoom Rooms and WebEx Room devices, including firmware updates

Experience leading AV installs, room builds, and special AV projects end to end

Experience supporting live, high visibility global meetings and executive level AV needs with a zero downtime mindset

Experience with Sedna or similar meeting room scheduling and AV coordination platforms

Bachelor's degree (BS/BA) and/or 5+ years of relevant technical support experience preferred

Proven experience delivering white-glove support to senior leadership and VIP users in high availability environments with a zero downtime mindset

Strong expertise troubleshooting desktop hardware, peripherals, and printers

Extensive experience with Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint security across Windows, macOS, and mobile (iOS/Android) environments

Deep understanding of mobility and remote access technologies, including Windows laptops, MDM solutions, MFA, VPN, and remote connectivity

Advanced troubleshooting skills across Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and add-ins)

Strong knowledge of Azure AD (Entra ID), DNS, DHCP, Microsoft Exchange, and TCP/IP networking

Demonstrated professionalism with exceptional customer service skills, including responsiveness, attention to detail, composure, and follow-through

Free catered breakfast, lunch, & snacks

Career progression & high visibility

Company name recognition

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

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