General Manager

General Manager

The General Manager is responsible for the overall operation management of single store or multiple stores in a single market. This is accomplished by following the direction set by the Division President in the areas of inventory, sales, and profit. Complying with policies and procedures, monitoring key employees, controlling inventory purchases and levels, and developing sales and communication are all components of this position. Effective communication with the field, internal departments, and external vendors are mandatory for the success of this position.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains staff for their location(s).
• Oversees the daily workflow of the location(s).
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Assisting in maintaining the general health and welfare of all employees, customers, and those in public contact with the Company's operational services within the established guidelines of safety processes, policies, and regulations.

Duties/Responsibilities:

• Responsible for the overall management of all aspects of the location, including production, sales, customer service, inventory management, delivery, safety and administrative activities.
• Plan and direct functions to meet operational and financial goals for the location.
• Collaborate with local and senior management to develop operating budgets and capital expenditure recommendations for location(s).
• Communicates and enforces operating policies and procedures, as well as other compliance requirements as they pertain to daily operations.
• Motivates employees, maintains a productive workforce, and trains other managers.
• Supports and reinforces company safety initiatives to ensure compliance with OSHA and DOT requirements and promotes a healthy work environment.
• Manages direct reports who manage various departments and is responsible for the overall direction, coordination, and evaluation of these departments.
• Ensures adherence to company policies, procedures, and applicable laws.
• Plan, assign, direct work, and address internal and external complaints.
• Partners with HR to evaluate performance, reward, recognize, and discipline employees.

Required Skills/Abilities:

• Good communication skills, both verbal and written.
• Effective delegation.
• Ability to lead, motivate, and develop team members.
• Good organizational skills and the ability to multitask.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.
• Strong relationship skills.
• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor's degree from 4-year college or university and four years (4) related work experience in the lumber or building materials industry.
• Multiple assignments in all phases of the business and/or equivalent combination of education and experience.
• Knowledge/experience in building materials, procurement, inventory management, and supervision of people is required.