Account Manager

Overview Concord is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets.

Our Mission We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.

About the Role Concord Servicing is seeking an experienced and results-driven Account Manager to join our team. In this role, you will be responsible for managing and growing a portfolio of client accounts, ensuring client satisfaction, and driving business growth. We are particularly interested in candidates with experience in solar industry loan servicing, consumer marketplace lending, SaaS loan servicing platforms, or related fintech environments.

Key Responsibilities Develop and maintain strong relationships with assigned client accounts

Act as the main point of contact for clients, addressing their needs and concerns

Gain a deep understanding of clients\' business objectives and provide strategic guidance and support

Identify growth opportunities within client accounts and collaborate with internal teams to implement strategies

Monitor and analyze client performance metrics

Prepare and present regular reports and updates to clients on account status and progress

Ensure timely and accurate delivery of services to clients

Resolve client issues and disputes in a timely and satisfactory manner

Qualifications Proven experience in account management or a similar role

Experience in the solar industry, specifically in solar loan servicing or solar financing programs, strongly preferred

Experience in consumer marketplace lending, SaaS loan servicing, fintech or financial services platform, strongly preferred

Excellent communication and interpersonal skills (English required; Spanish preferred/required depending on role scope)

Strong problem-solving and negotiation abilities

Ability to build and maintain strong client relationships

Detail-oriented with strong organizational skills

Ability to multitask and prioritize tasks effectively

Proficient in Microsoft Office Suite

Bachelor\'s degree in business administration or a related field

Benefits Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short-Term & Long-Term Disability

Wellness Resources

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