Manager, Basketball Programs & Operations

St. James Basketball Programs & Operations Manager The Basketball Operations Manager is responsible for coordinating, managing, and assisting with a wide variety of duties necessary for the successful day-to-day operations of The St. James Basketball programs and events. This role supports all operational aspects of basketball programming, including leagues, tournaments, clinics, camps, practices, rentals, club basketball teams, and special events hosted at The St. James. The Basketball Operations Manager will play a key role in the growth and execution of The St. James Basketball business, supporting operational excellence, customer experience, program development, club basketball operations, and revenue-generating events. The Basketball Operations Manager will work closely with internal departments, coaches, officials, event operators, and external partners to ensure a first-class experience for athletes, families, teams, and guests.

Essential Duties & Responsibilities Basketball Operations Oversee daily basketball operations for leagues, tournaments, camps, clinics, club teams, practices, rentals, and special events

Manage the club basketball side of The St. James, including team operations, scheduling, league participation, tournaments, staffing, and player development support

Coordinate facility scheduling, court allocations, game-day setup, and event logistics

Serve as an on-site manager during events, leagues, tournaments, and basketball programming to ensure efficient operations and a high-level guest experience

Recruit, schedule, train, and supervise part-time employees, interns, coaches, and event staff

Communicate professionally and in a timely manner with coaches, parents, teams, officials, vendors, and partners regarding schedules, policies, and event operations

Assist with tournament, league, and club team scheduling, event technology, admissions, and operational support

Monitor participant and spectator experience to maintain a premier standard of customer service

Coordinate game-day staffing, officials, scorekeepers, admissions, and facility operations

Track and maintain basketball equipment inventory and operational needs

Tournament & League Operations Manage tournament registration, scheduling, seeding, and event execution through Exposure Basketball, Tourney Machine, and related platforms

Coordinate tournament logistics including staffing plans, admissions, awards, officials, and event schedules

Assist with league scheduling, standings management, playoff formats, and championship events

Support post-event evaluations and operational reporting to improve future events

Ensure all league and tournament operations are executed efficiently and professionally

Club Basketball Operations Oversee player evaluations, team formation, practice schedules, tournament registration, and season planning

Coordinate club coaches, team managers, and operational support staff

Assist with player development initiatives and club programming

Manage communication with club families regarding schedules, tournaments, policies, and program updates

Support club team travel, tournament logistics, and operational planning as needed

Administrative Responsibilities Assist with registration management using LeagueApps and other operational systems

Support event creation and scheduling through TripleSeat and related software platforms

Manage operational documents including schedules, rules, waivers, staffing plans, and event communications

Assist with budgeting, invoicing, and operational reporting as needed

Maintain accurate records for programs, club teams, leagues, tournaments, and events

Coordinate event communications, schedules, and updates through Tourney Machine, Exposure Basketball, and related platforms

Assist with vendor, official, and partner coordination for basketball events

Utilize internal systems to maintain operational organization and reporting

Qualifications Bachelor's degree preferred in Sports Management, Business Administration, Recreation, or a related field

Previous experience in sports operations, event management, club sports, or administration

Strong organizational, communication, and multitasking skills

Ability to work nights, weekends, holidays, and flexible hours based on event schedules

Experience with LeagueApps, TripleSeat, Tourney Machine, Exposure Basketball, Paycom, or similar operational platforms preferred

Strong knowledge of basketball operations, tournament structure, league management, club basketball, and event management preferred

Ability to lead multiple projects simultaneously while maintaining attention to detail and customer service standards

Experience supervising staff and managing event operations preferred

Ability to work effectively in a fast-paced, team-oriented environment

Proficiency in Microsoft Office and Google Workspace applications

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.