Account Executive

Company Description Contrax is a modern freight brokerage founded in 2023, built on reliably moving loads on time, accurately billed, and professionally managed without requiring constant follow-up from customers. The company handles a wide range of freight, including truckload (dry van, reefer, flatbed), LTL and box truck, drayage, inland port moves, dedicated lanes, and contract capacity. Contrax serves food and beverage, cold chain and produce, packaging, building products, and industrial manufacturing shippers from regional operations to national supply chains. Operations emphasize rigorous in-house carrier vetting, responsive after-hours support, and use of AI to automate repetitive work so team members can focus on customer freight. Contrax values people who think and act like founders and seeks team members who are direct, accountable, and committed to building long-term partnerships.

Role Description This is a full-time, on-site Account Executive role based in Carmel, IN. The Account Executive will manage and grow a portfolio of shipper accounts, including prospecting new customers, qualifying opportunities, and developing solutions for their freight needs. Day-to-day responsibilities include building and maintaining relationships with shippers and carriers, coordinating quotes and pricing, and overseeing loads from booking through delivery to ensure on-time performance and accurate billing. The role involves collaborating closely with operations, carrier sales, and the after-hours team to resolve issues, monitor shipments, and proactively communicate status updates to customers. The Account Executive will use internal tools and data to forecast demand, identify capacity options, and continuously improve service levels, while contributing to a culture of ownership and transparency.

Qualifications

Proven experience in freight brokerage, transportation, or logistics account management, preferably with truckload.

Strong customer relationship skills, including prospecting, consultative selling, negotiation, and long-term account development.

Ability to analyze lanes, pricing, and operational data to make sound decisions on capacity, margin, and service commitments.

Comfort working with transportation management systems (TMS), CRM tools, and basic analytics or reporting platforms.

Excellent written and verbal communication skills, with a focus on clear, direct, and timely updates to customers and internal teams.

Demonstrated ability to work with urgency, manage multiple loads and accounts simultaneously, and prioritize in a fast-paced environment.

Collaborative mindset with a willingness to coordinate closely with operations, carrier sales, and support teams to solve problems.

High level of integrity, ownership mentality, and willingness to take accountability for results and customer experience.

Familiarity with claims processes, insurance requirements, and carrier compliance is beneficial.

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