Field Liaison Coordinator

Overview

We are a leading Disaster Recovery Emergency Management Consulting firm growing a team of field communications professionals who will work as Field Liaison Coordinators for episodic opportunities to provide critical support to communities affected by disaster events. The communications specialists are knowledgeable in logistics, inventory management, distribution networks, technical support, and Starlink satellite communication terminal operations. This role involves a wide array of technical services to clients working directly with affected individuals and communities in areas including Emergency Operations Centers (EOC), field operations, disaster recovery centers, and technology support. The Field Liaison Coordinators, working as a Starlink team, implement response strategies, coordinate with stakeholders, and ensure services are provided as directed to meet client needs. This is episodic work with deployment to various locations throughout Florida for potentially extended periods to support field operations during disasters.

Responsibilities

• Deploy to disaster-affected areas to provide on-the-ground logistics and technical support.
• Assist in setting up, managing, coordinating, and supporting operational needs of the response effort.
• Follow and enforce all guidelines, policies, and procedures associated with the assignment.
• Complete inventory of Starlink systems staged in warehouse locations throughout Florida.
• Distribute Starlink systems to counties, municipalities, and agencies throughout the state in areas impacted by disaster or needing additional communications capability.
• Set up, operate, troubleshoot, and provide assistance to survivors to provide Wi-Fi hotspots if requested by the client.
• Provide support and assistance to EOCs requiring additional communications and technical support.
• Maintain accurate records of activities including incident logs, inventories, and operational updates.
• Prepare detailed reports for internal review and external reporting to stakeholders as directed.
• Participate in and assist with training programs to ensure a knowledgeable team that meets project requirements.
• Complete required training as directed.
• Follow and ensure compliance with all Health and Safety guidelines.
• Perform other duties as assigned to ensure the success of the mission.

Skills and Competencies

• Must have computer skills, including Microsoft Office Suite, with the ability to quickly learn new software, programs, or tools.
• Ability to work collaboratively in teams and take initiative in leadership roles as needed.
• Ability to assess situations and take appropriate action in accordance with policies and procedures.
• Maintain a high state of readiness and ongoing professional training.
• Excellent written and verbal communication skills.
• Ability to remain calm under stressful situations.
• Possess a valid state-issued driver’s license and maintain a satisfactory driving record.
• Upon activation, ability to rapidly deploy to assigned client locations.

Physical Demands / Work Environment

• Mobility to travel to disaster sites and affected communities.
• Sitting or standing for extended periods.
• Ability to work in adverse weather conditions and challenging environments.
• Ability to work up to twelve-hour shifts and longer shifts as needed.
• Ability to work at a computer for extended periods.
• Ability to lift up to 25 lbs to transport Starlink systems.

Education and Experience

• Bachelor’s degree, preferred.
• Experience with Starlink satellite communications systems and Wi-Fi networks, preferred.
• Experience with inventory management.
• IT technical support and troubleshooting, preferred.
• Experience with logistics and distribution networks related to Starlink units.
• Minimum of 2 years of professional experience in one or more of the following areas (preferred): Starlink/satellite communications networks; Field Liaisons/Coordinators/Technicians; Logistics Specialists; Ground Support/Coordinators; Technology Support Specialists; IT Help Desk.

Disclaimer

Job Description Disclaimer: This position description covers core responsibilities and may include related duties not explicitly mentioned. Not all responsibilities may be carried out depending on operational needs.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Upon hire, disclosure and approval of secondary employment may be required.

Employer: Tidal Basin HoldCo, LLC and its affiliated companies, including Tidal Basin Government Consulting, are an Equal Employment Opportunity Employer.