Customer Service Technician

Customer Service Technician Young at Heart Pharmacy is seeking a motivated and customer-oriented individual to join our team as a Customer Service Technician. As a vital part of our customer service team, you will be responsible for ensuring prompt and professional handling of telephone requests, responding to and documenting incoming customer inquiries, and directing specific inquiries to the appropriate team or individual. Additionally, you will maintain a positive and pleasant demeanor with all callers while accurately fulfilling customer requests, processing refill requests, and handling STAT orders as needed.

Responsibilities:

Handle telephone requests promptly and professionally

Respond to and document incoming requests from customers

Direct specific inquiries to the appropriate team or individual

Maintain a positive and pleasant demeanor with all callers

Fulfill customer requests accurately

Process refill requests and STAT orders as needed

Research disposition of drug orders quickly and accurately

Act as a liaison between the pharmacy and the facility

Act as a point of contact for customer inquiries

Contact facility as needed to clarify faxed requests

Inform facility of items in upcoming cycle (preliminary packing slips)

Communicate with physician offices verbally or electronically to professionally obtain prescriptions

Communicating with employees, patients, caregivers, and physicians by phone, fax, and email in a courteous and professional manner

Perform other duties as assigned

Qualifications:

Active Pharmacy Tech In Training license from the Indiana State Board of Pharmacy required before Day 1 of employment

Active Pharmacy Technician license from the Indiana State Board of Pharmacy preferred

1 year of customer service experience

Efficient use of Microsoft Suite products

Experience using Framework and DocuTrack are a plus

Working Conditions:

Normal working hours: Monday through Friday, 8:30 AM - 5:30 PM

Customer Service team members must work well together as a team

This position involves multiple hours of phone time per day speaking with Young at Heart doctors, leaders, administrators, and patients

Physical Requirements:

Sitting and working at a computer for up to 8 hours a day, minus scheduled breaks

Operating a desktop keyboard and mouse

Using a desk phone with either handset or wireless headset

Join us at Young at Heart Pharmacy and become a valuable member of our dedicated team committed to providing exceptional customer service in the healthcare industry. Apply now and be part of our mission to make a difference in the lives of our patients and community.

EEOC Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.