Client Experience Coordinator

About Us At Dogtopia, we believe every dog deserves the Most Exciting Day Ever! We're looking for an energetic, organized, and personable Client Experience Coordinator to become the first point of contact for future pet parents. If you enjoy talking with people, love helping customers, and thrive in a fast-paced environment, we'd love to meet you.

This role combines customer service, inside sales, and relationship building to help new families discover everything Dogtopia has to offer.

A large part of your day will be spent making outbound calls and following up persistently with leads — if you enjoy the challenge of turning a \"maybe\" into a \"yes,\" this is built for you.

What You'll Do As part of our Client Experience Team, you'll help guide prospective clients from their first inquiry through their first visit.

Daily responsibilities include:

Answer incoming calls from prospective clients

Respond to web leads quickly and professionally

Schedule Meet & Greets for new dogs

Follow up with missed appointments and inactive leads

Build relationships with prospective pet parents through phone, text, and email

Educate clients on daycare, boarding, spa services, and enrollment options

Maintain accurate notes and follow-up schedules in our CRM

Help re-engage previous guests through promotional outreach

Work closely with our daycare locations to ensure a seamless client experience

Assist with special sales campaigns and seasonal promotions

Support social media engagement and client outreach projects as assigned

What We're Looking For We're looking for someone who:

Loves talking with people

Is naturally friendly and positive

Has excellent phone etiquette

Is organized and detail-oriented

Can multitask in a fast-paced environment

Enjoys working toward goals

Is comfortable using multiple computer programs simultaneously

Learns new systems quickly

Has strong written communication skills

Loves dogs (obviously!)

Preferred Experience Customer service

Hospitality

Veterinary

Dog Daycare Facility

Hotel

Call center

Inside sales

Appointment scheduling

CRM software

Sales experience is a plus, but we can teach the right person.

What Success Looks Like Successful team members:

Respond quickly to new inquiries

Build rapport with prospective clients

Schedule high-quality Meet & Greets

Keep organized follow-up notes

Consistently achieve appointment and conversion goals

Deliver exceptional customer service every day

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