Customer Service Representative

Job Details

Job Location: Redford, MI 48239
Salary Range: $14.50 Hourly
Job Shift: Full Time

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional \"Judgement Free\" member experience!

Why you should join Planet Fitness:

• Great growth opportunities - we are a dynamic and growing company


• Set Schedule


• Medical, Dental and Vision insurance benefits (available to eligible employees)


• Employee Referral Bonus Program


• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.


• FREE Black Card Membership


• 401(k) with generous employer match


• Profit sharing program!


• A sparkling clean work environment (where we all pitch in to keep the club pristine!)


• Contribute to changing people's lives every day by helping us create a healthier Planet


• Work hard play hard with an amazing group of talented, dynamic team members


• Employee Assistance Program (EAP)

Some of your responsibilities will include:

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!


• Answer phones in a friendly manner and assist callers with a variety of questions.


• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.


• Respond to member questions and concerns in a timely and professional manner.


• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

QualificationsQualifications and Physical Demands:

• Must be 18 years of age or older.


• Punctuality and reliability is a must.


• Customer service experience preferred.


• Continual standing and walking during your shift.


• Continual talking to members and potential members in person and on the phone during your shift.


• Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team:

• It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.


• It means being part of a company that cares about improving the health and well-being of our communities.


• It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.


• It means encouraging professional growth and development.


• It means creating a positive impact in our local communities through philanthropic initiatives.


• It means being part of a brand of which you can be proud!

Equal Opportunity Employer