Service Support Associate

Overview

Position: Service Support Representative

Duration: Long term contract

Base pay range: $18.00/hr - $21.00/hr

Pay: $18-21/hr

This role involves assisting Bayer external customers and Bayer Field Teams, handling customer calls, inquiries, and part order processing, supporting resolution of customer inquiries regarding parts and service dispatch, and maintaining data accurately in SAP and CRM systems.

Responsibilities

Facilitate resolution of customer/field issues

Use SAP and CRM systems to handle customer/field calls and requests via phone, CRM, email, etc.

Manage customer calls and part order processes

Provide dispatch services and manage Dispatch console for the field

Qualifications

Associate’s Degree in business or technical discipline with 6 months of experience in call centers, customer relations/facing, or relevant experience

OR

Bachelor’s Degree in business or technical discipline with 10 years of overall experience

Willingness to learn

Excellent interpersonal, organizational, written, and oral communication skills

Proficiency in Microsoft Office suite

Ability to work in a fast-paced environment

Work relationships

Field Teams, Customers, Field Service, Logistics, Trainer, Credit and Collections, Regulatory, Legal, IT/SAP Support

Accountability & Impact

Works under defined processes and supervision

Marginal decision-making ability

Benefits & Compensation

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

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