Customer Service Representative

Description

Job Description -Customer Service Representative

Reports to: Rental Manager

Primary Purpose:

To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.

Essential Functions:

Act as the front line customer service provider and "first impression officer" by warmly greeting the customer whether by phone or walk-in.

Writes contracts , process reservations, and assigns equipment

Quotes rental rates during the phone conversation (one call resolution).

Product expert and consultant to the customers

Handles small equipment sales for walk-in customers.

Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location

Establish and maintain a professional relationship with all customers(External and Internal)

Accountable for managing the equipment rental guidelines and policies.

The ability and internal desire to learn and pursue self-improvement

Support and act as liaison to the outside sales force.

The ability to work independently in a fast-paced environment.

Performs other duties as assigned.

Skills:

Exceptional phone skills, customer service skills and common sense.

The ability to calculate figures; such as discounts, interest, and percentages.

Excel in a fast paced, highly urgent environment

Ability to think on your feet, and natural inclination to go the extra mile to help the customer

The ability to close the sale.

Accumatica or other ERP system knowledge a plus

Experience/Education:

High School Diploma or equivalent.

2 - 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.

Highly competent computer and keyboarding skills (Microsoft Office)

The desire to learn new equipment and do on-line learning.

Strong verbal communication skills.

Prior experience of working with a variety of construction equipment a plus.

Verifiable references and a work history

Physical Demands:

While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.

The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.

#J-18808-Ljbffr