IT Technician

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world‑class team brings to life the incredible, award‑winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best‑in‑State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

Benefits & Perks One free meal per shift

Free theme park access

Diverse culture and opportunities to reach potential

Training and development opportunities

Social responsibility and community involvement

About Lakewood Regional Support

The regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. This position is responsible for the operation and maintenance of both POS systems and will also provide a wider coverage area. The position reports directly to the I.T. Director.

Essential Functions and Responsibilities Maintain Micros system hardware and software

Correct database issues throughout the Micros system

Process all Micros changes and menu configuration requests

Organize proper retention of historical data either to disk or tape

Fix or replace non‑operational equipment

Maintain the retail systems hardware and software

Fix or replace defective hardware

Work with the retail manager to ensure proper configuration

Cover weekend hours as part of a seven‑day I.T. coverage plan

Establish and conduct a preventive maintenance schedule for all printers and PCs

Collect a hardware inventory for comparison to our automated list

Manage and administer all Loews Hotel policies as they relate to the I.T. department

Supportive Functions and Responsibilities Notify appropriate individuals promptly and fully of all problems and/or unusual matters of significance

Attend all appropriate hotel meetings and training sessions

Promote teamwork skill at all times

Polite, friendly, and helpful to all guests, management and fellow employees

Maintain cleanliness and excellent condition of equipment and work area

Execute emergency procedures in accordance with hotel standards

Comply with safety regulations and procedures

Comply with hotel standard policies and rules

Recycle whenever possible

Remain current with hotel information and changes

Comply with hotel uniform and grooming standards

Make decisions on imperfect information

Agility in multi‑tasking

Bias toward action

Decisiveness

Other duties as assigned

Qualifications Detailed knowledge of software and hardware operating systems to include: Windows OS, MAC OS

Management and operation of Retail POS and F&B POS (Micros)

Knowledge of network architecture and system design

Effective organization and communication skills

#J-18808-Ljbffr