Data Analyst I

Data Analyst I4-month contract with potential extensions/conversionHybrid, 4 days/week onsite in Phoenix, AZ; Shift 6:00am-2:30pmWe are looking for a detail-oriented Data Analyst I to support operational improvement efforts in Phoenix, AZ. This is a contract position focused on examining workflow data, uncovering recurring issues, and helping the business operate more efficiently. The ideal candidate brings strong curiosity, sound judgment, and a proactive approach to solving problems while working closely with internal stakeholders. This role follows a hybrid schedule with in-office work Monday through Thursday and remote work on Friday.Responsibilities:• Review reporting and workflow activity to detect patterns, recurring issues, and opportunities to improve day-to-day operations.• Conduct root cause analysis on service or process problems and recommend practical, lasting solutions.• Investigate complex cases or unfamiliar requests, using research and data analysis to drive resolution.• Create clear documentation for findings, process updates, recommendations, and operational changes.• Partner with cross-functional teams to simplify procedures, reduce manual effort, and improve consistency.• Use tools such as SQL, SharePoint workflows, and reporting platforms to analyze performance and support decision-making.• Track closed-ticket activity and related metrics to identify inefficiencies and support continuous improvement initiatives.• Contribute to process changes and workflow enhancements that strengthen service quality and operational effectiveness.