Account Administrator

Account Administrator I Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner. The company is dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita Solutions operates in the U.S., Mexico, and Canada, has over 300 employees, and a network of over 3,000 supplier partners. A division of The Heritage Group, Envita Solutions is part of a portfolio of more than 30 companies specializing in heavy construction and materials, environmental services, and specialty chemicals. With unique access to research and development and a leading hard tech corporate venture capital portfolio, Envita Solutions is at the forefront of waste and climate challenge innovation.

The Account Administrator I role delivers high-quality administrative and analytical support to ensure accuracy, efficiency, and scalability in customer account management. This position collaborates closely with Billing Specialists, Operations, Program and Project Managers, and the Accounting & Finance team to process supplier invoices, generate accurate customer billing, and support margin and performance reviews. This role embraces continuous improvement, automation, and emerging technologies, to enhance billing accuracy, reduce manual effort, and improve the customer experience. The Account Administrator I actively seeks opportunities to streamline processes, leverage data insights, and adopt new tools that drive operational excellence and business value.

Essential Functions

Process billing, invoicing, and related administrative tasks for assigned customer accounts, or process areas, with a high degree of accuracy and timeliness

Set up, maintain, and modify customer billing items and account data within internal systems

Utilize digital tools, automation, and AI-enabled features (where available) to improve efficiency, reduce errors, and optimize billing workflows

Enter, validate, audit, and correct data for new and existing customer items, ensuring data integrity across systems

Coordinate with suppliers & internal support networks to ensure timely and complete receipt of invoices, rebates, and supporting documentation

Prepare customer invoices, review for accuracy, and adjust in partnership with Operations teams ensure quality & timely customer delivery.

Collaborate with Operations to support invoice reviews, margin analysis, and customer reporting

Analyze billing data to identify trends, discrepancies, or process improvement opportunities

Partner with cross functional teams to develop account knowledge and leverage into prioritizing accurate upstream workflow requirements

Partner with Accounting & Finance to ensure adherence to financial controls, standards, and best practices

Participate actively in weekly and monthly team meetings, contributing ideas related to efficiency, automation, and continuous improvement

Demonstrate openness to learning and adopting new technologies, tools, and AI capabilities that support role effectiveness and business outcomes

Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company's core values, competencies, and skills.

Education Qualifications

Required High School or Equivalent

Experience Qualifications

Preferred Coursework or certifications related to accounting, finance, business operations, data analysis, or technology tools

Required 1+ years of experience in Customer Service, Accounts Payable, Billing, Accounting, or a related administrative or financial role

Preferred experience working within ERPs, billing, or financial systems and exposure to process automation or system enhancements

Skills and Abilities

Strong verbal and written communication skills with internal and external stakeholders

Effective time management and prioritization skills in a deadline-driven environment

Ability to manage multiple tasks, workflows, or projects simultaneously

General understanding of accounting principles, billing processes, and margin calculations

Proficiency in Microsoft Office Suite, with hands-on Excel skills; openness to learning advanced features, automation, and AI-assisted tools

Comfortable working with data, systems, and technology, including adapting to new tools and AI-enabled capabilities

Strong attention to detail and commitment to data accuracy

Analytical and problem-solving mindset with the ability to recommend practical solutions

Ability to work independently, take initiative, and continuously seek improvement opportunities

Relationship-building skills with the ability to collaborate across teams

Ownership mentality with a focus on resolving issues and delivering high customer satisfaction

Regular and predictable attendance is an essential function of this role

Hybrid position requiring 2 days per week in office; additional days may be required as dictated by business, training, and developmental needs arise.

Working Conditions/Physical Demands

Primary work is completed on a computer. Ability to view data on a computer monitor and use fine motor skills to process data.

Ability to sit/stand for an extended amount of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.