ServiceNow Technical Architect

Description:

Responsibilities:

ServiceNow user administration.

Solution designing and orchestration.

Implementing ServiceNow changes

ServiceNow upgrade.

Second and third level support for ServiceNow incidents

Development of Integrations using ServiceNow Plugins

Managing UAT, Test, Training and Production instances for ServiceNow

Process Governance and Reporting

Training & Self Development Activities

Must Have Skills: 7+ years of experience in ServiceNow development

Experience in Catalog development in ServiceNow Portal

Hands on experience in designing and developing various integrations with ServiceNow

Knowledge of REST API and SOAP API

More than 4 years of experience in Java scripting.

Should have been involved in at least one project/application rollout and transition/support and platform upgrade

Experience working in ServiceNow Eureka, Geneva, Istanbul and Kingston versions

ITIL V2/V3 Certification

Experience in ServiceNow as a System Administrator or Architect or Programmer/Analyst.

Experience with Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP)

Experience with IT Service Management Process and Tool Configuration and Administration

Ability to perform configurations and customizations of ServiceNow applications, e,g. Service Catalog, Incident, Facilities, Security, CMDB and Change

Development and working experience on ServiceNow plugins and Customizations

Good to have skills: Good communication skill

Good Analytical skills

Ability to lead independently and directly coordinate with customers

Ability to drive Scrum calls

Salary Range: $115,522-$120,000 a year

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