Service Coordinator/Scheduler

Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and Care Professionals, aiming to create extraordinary relationships. The Scheduling Coordinator role is essential to growth and successful home care operations. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!

What We Offer

• ICHRA Health Insurance, Vision, and Dental
• Generous PTO Program
• Bonus Program
• A meaningful career in a vital industry
• Opportunity for growth within the company
• On-call responsibilities earn extra income
• Competitive Pay Range

Key Responsibilities

• Answer calls professionally and knowledgeably
• Match clients and Caregivers based on needs, skills, and location
• Maintain schedules, fostering quality matches and strong relationships
• Monitor, mediate, and log activities in our software system
• Ensure accurate client and Caregiver records
• Address client and Caregiver concerns as needed
• Communicate openly with colleagues, Caregivers, clients, and family members
• Uphold company policies, procedures, and business ethics
• Perform caregiving in emergencies if on-call or as needed

Schedule

Monday - Friday 8am-5pm (possible weekends or on-call duties). Remote work may be a consideration for the right candidate.

About Home Instead

Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.

Qualifications

• High integrity
• Excellent customer service skills and eagerness to learn
• Strong organizational and typing skills
• Ability to excel in a fast-paced, team-oriented environment
• Adaptable and able to act with urgency
• Enjoys a sense of humor
• Meets and passes all pre-screening measures
• Passion for working with the aging population is preferred
• Previous home care or similar industry scheduling experience preferred
• Knowledge of Well Sky (Clear Care) scheduling software is a huge plus