Shift Supervisor

Shift Supervisor

Under the supervision of the Program Director provides crisis management, counseling when needed and general oversight to ensure the agency's operation is consistent with safety, regulatory guidelines and requirements and the organization's procedures to ensure optimum service to all clients.

Performs hourly rounds of each floor to ensure the safety of the clients and adherence to rules and regulations.

Responds to client issues and concerns according to procedure or instructions, providing counsel where appropriate.

Conducts supervision with assigned supervisees

Conducts/participates in fire drills and ensure compliance with regulations and procedures.

Places calls to vacancy control between 10:30 p.m. and 2:00 a.m.

Responds according to procedure when NYC police/parole officers, DHS staff and the NYC Coalition for the Homeless enter the facility.

Mandatory Callahan participation required

Responds to security when clients are problematic.

Responsible for food warming, and in the serving of breakfast, lunch / dinner

Completes Incident Reports and Supervision of Shift Lead and Counselor Assistant

Responsible for cleaning of serving utensils and pots,

Responsible for complete facility paperwork as needed (F02 logbook, F-80 logbook, Kitchen maintenance log)

Communicates all incidents to the appropriate parties as indicated or assigned and keep the Assistant Director informed of all issues relative to the operation and clients

Enters CARES data (i.e., bedding a client, progress notes and incident reports)

Monitors telephone calls made by clients

Keeps an open line of communication with Program Director and Assistant Director and report day to day operations and issues pertaining to clients

Maintains excellent working relationships with all clients, staff and visitors

Participates in training, workshops and/or educational programs as assigned or indicated

Performs all other duties as assigned by the Director, Assistant Director or designee

Updates logbooks, and update roster

Completes bed checks

Associate degree preferred; High School Diploma or Equivalency with two years experience in counseling and/or a shelter system

Three years' experience in social service field.

Fire Safety Coordinator Certificate or can be hired with the condition of obtaining within 90 days

Food Handler's Certificate or can be hired with the condition of obtaining within 30 days.

CPR/First Aide or can be hired with the condition of obtaining within 30 days.

Excellent verbal and written communication skills.

Ability to speak/write the English language

Bilingual Spanish Preferred

Salary Description $25.00/HOURLY