IT Customer Support

IT Customer Support The IT Customer Support group is responsible for supporting production and development environments and troubleshooting IT system issues. This role involves the comprehensive support of all production and development systems, including the resolution of issues related to desktop computers, applications, and associated technology. The position requires working under deadlines and may involve non-traditional hours as needed.

Key Responsibilities

Provide support for all production and development systems, including troubleshooting and resolving issues with desktop computers, applications, and related technology.

Manage the ordering, configuring, deploying, and testing of computer systems and peripherals within established standards.

Ensure desktop, laptop, and tablet environments are updated with new software, hardware patches, and anti-malware protection.

Perform system software upgrades, installing service packs and patches as required.

Configure, modify, and repair computer hardware such as monitors, keyboards, and printers.

Implement and maintain system management and monitoring tools.

Develop and adhere to all system change control procedures.

Utilize software and hardware tools to identify, diagnose, and resolve problems affecting network integrity.

Share after-hours support and escalations with other members of the IT team.

Interact professionally with a wide variety of people, demonstrating clear verbal communication skills.

Maintain dependable attendance and a consistent level of performance.

Uphold a high regard for personal safety and the safety of company assets and employees.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.