Customer-Centric Style Advisor

Position Summary As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position enhances the experience of our customers and drives profitable sales by providing product expertise and advanced selling skills. Sales Associates also assist in ensuring that both store and visual brand standards are being met.

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)

Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities

Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs

Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store

Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures

Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales

Performs markdown and other promotional activities as needed

Responsible for stock replenishment and adhering to visual brand standards.

Availability and flexibility to work varied hours to support the needs of the business

Excellent selling skills

Strong verbal and written communication skills.

Ability to effectively communicate with team members and other stakeholders.

Ability to inspire, motivate, and lead a team to achieve goals.

Ability to follow written and verbal instruction and meet deadlines on projects/tasks

Strong decision-making and strategic thinking skills.

Excellent organizational and time-management skills.

Ability to prioritize tasks and meet deadlines.

Ability to receive feedback and take action when appropriate

Ability to adhere to Lands’ End Attendance program. For hourly full-time positions: Must be able to work a 40-hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours

Flexible and adaptable to change

Knowledge of Lands’ End merchandise is strongly preferred

Physical Requirements

Ability to sit for long periods of time.

Ability to lift up to 40 lbs.

Education & Experience Requirements

Previous experience in retail strongly preferred

High school diploma or equivalent preferred but not required

Demonstrates consistent performance and growing expertise in specialized tasks.

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