Warehouse SupervisorShort Story is seeking a Warehouse Supervisor to lead teams within our fulfillment center in San Francisco. Your mission is to help us build a well-oiled machine, driven by a customer-centric mentality. You'll lead the charge on managing a team of exceptionally talented, bright, and committed people. As Warehouse Supervisor, you will help us deliver our promise to our customers. You will oversee the receiving, handling, storing, picking, and packing activities within the warehouse, ensuring quality standards are met at every turn. You must be an exceptional people manager and operationally savvy. You will lead a large team of associates and several functional Team Leads. You must have the ability and vision to help us scale rapidly. Our ideal candidate is exceptionally detail oriented, and able to track multiple facets of the warehouse at any given time.Your primary responsibilities will be:Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goalsSupport development of warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shippingReview and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are metInspire, develop, and support your direct reports and warehouse associatesConnect your team to our vision and bring focus & intention to delivering on our stated goalsManage the labor planning needs for your team to meet weekly goals through accurate planning for current and future hiring needsReview daily performance data and analyze for trends and opportunities. Make informed decisions and respond to changing operational needs effectively e.g. staffing and process changes.You will support some of these functional areas:Outbound : manage every aspect of the outbound shipping process including picking, folding, and shipping orders. You will ensure that every detail is perfect in our Short Story curations. This team is also responsible for processing Client exchanges.Returns : ensure that all returned items are of highest quality before being placed back into inventory to delight another Client.New Merch : receive new inventory from our vendor partners by tagging, categorizing, and binning 100% of our new inventory.Support : enable a successful operation overall by solving fulfillment issues, repairing and restoring inventory, and keeping equipment running smoothly.Minimum Qualifications:You have a four-year degree or equivalent professional experienceYou are an exceptional people manager with 3+ years leading large teamsYou are proficient in Microsoft Office (Excel, Word, PowerPoint) or G Suite (Google Sheets, Docs, Slides)This is an 100% in person role. You must be able to work in our warehouse in South San FranciscoComfortable delivering frequent written and oral feedbackEligible to work in the United StatesOther QualificationsBilingual English & Spanish - bonusYou thrive in fast-moving environments where you will move quicklyYou are energetic and ready to be on-the-go -- leading your team from the floor for 8 or more hours per dayStrong problem-solving skills with the ability to think analytically while working in a fast-paced startup environmentEntrepreneurial mindset: You must be comfortable and confident leading a small team where your ideas and efforts will have a direct impact on company processesExpertise in verbal and written communication with internal and external stakeholdersPrevious experience working in ecommerce or a tech startup is a plusMust be able to wear many hats with a hands-on, ready to go attitudeMust be flexible and accept change readily with a driven and positive mindsetEager to learn and excited to help build a company from the ground upWhy You'll Love Working at Short Story:You'll get to work at an early stage start-up, to build the culture, and to have an outsized impact on our company and societyYou'll be a key part of the company with the ability to make high impact decisionsYou'll get the opportunity to try your hand at new things. We deeply believe in giving people opportunity to venture into new areasWe are a successful, fast-growing startup solving problems that have not been solved before and reinventing fashion for an underserved segmentWe are a group of smart, passionate, hustlers with a wealth of diverse experiencesWe are motivated by unique challenges and opportunitiesWe are our own customers; many of us on the team are petite women who love our productsWe are driven by the mission of helping petite women find their perfect fit so they can dress with total confidenceBenefitsMedical, dental, and vision benefits401k with company matchFlexible PTO policyCatered lunch on Fridays and company eventsEmployee discount on merchandiseOpportunity to work at a Y-Combinator backed startup alongside a dedicated and experienced founding teamShort Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.
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